Portal Sub-tasks / Docs / Limits and troubleshooting
Limits and troubleshooting
Last updated 11/11/2026
Limits
- Up to 100 sub-tasks are shown per request, oldest first.
- Percent done comes from Jira time tracking (original estimate vs time logged). It is blank when a sub-task has no estimate.
- The Sub-tasks panel heading appears on portal requests in every service project; its content stays empty until you switch the project on.
- Status changes appear on the portal the next time the customer loads the page.
- Portal customers must be logged in; anonymous portal visitors do not see the panel.
Troubleshooting
| Symptom | What to check |
|---|---|
| The panel is empty for every request | The project is switched on and you selected Save (setup steps 5 and 9). |
| A sub-task is missing | It carries the internal label (any letter case), or the request has more than 100 sub-tasks. |
| No comment after a status change | Comment mode is not Off; "Only when done" needs a Done-category status; the sub-task is not internal; the app has the Add Comments permission in the project. |
| "Settings unavailable" on the settings page | You need the Administer Jira global permission. |
Still stuck? Raise a request on the Taskhooker support portal.