Portal Sub-tasks / Docs

Portal Sub-tasks documentation

Last updated 11/11/2026

Portal Sub-tasks for Jira Service Management is a free app that shows customers the sub-tasks behind their request on the Jira Service Management portal. Each sub-task appears with its summary and status (plus, if you choose, due date, percent done and key), internal sub-tasks stay hidden, and an optional public comment keeps customers informed as work moves on.

Start here

1. Get started (setup) - install the app and switch the portal panel on for a service project.
2. Using the portal panel - what agents do and what customers see.

All pages

• Get started (setup)Numbered setup steps: install Portal Sub-tasks, open its settings page, switch a service project on and choose what customers see.
• Using the portal panelNumbered usage steps for agents and customers: add sub-tasks, keep internal work hidden and follow progress on the JSM portal request page.
• Status-change commentsOptionally add a public comment to the request when a sub-task changes status - every change or only when done - with your own wording.
• Security and dataWho can see sub-tasks on the portal, which fields are shown, what Portal Sub-tasks stores and why no data leaves Atlassian.
• Limits and troubleshootingPortal Sub-tasks limits at a glance plus fixes for an empty panel, a missing sub-task or a status comment that was not added.
• Release notesRelease history (latest first). Dates DD/MM/YYYY. 2.1.0 - 11/11/2026 · First public release, free on the Atlassian Marketplace: Sub-tasks panel on the…